Customer Support Specialist with German
Location: Gdańsk
Office presence: on-site
Type of contract: Employment contract
Work schedule: Full time, 5 days a week (Mon - Sun) | Rotational shifts between 7:00–24:00
Position level: Junior / Mid
Recruitment process: online
About your future employer:
Our Client is a global leader in customer experience and business process outsourcing, supporting top international brands across multiple industries. With a strong focus on innovation, multilingual services, and employee development, the company offers dynamic career opportunities in an international environment.
Customer Support Specialist with German
Your Responsibilities:
- Handle incoming calls and emails from customers in German (and occasionally in English).
- Assist customers with booking accommodations and managing reservations.
- Respond to complaints and resolve issues in line with company procedures.
- Communicate with both property owners and guests to ensure excellent service.
- Maintain accurate customer records in the system.
- Ensure high levels of professionalism, empathy, and customer satisfaction.
Requirements:
- Proficiency in German (C1) and English (B2 minimum).
- Strong communication skills, both verbal and written.
- Customer-oriented mindset with the ability to handle challenging situations.
- Good computer literacy and ability to work with multiple systems simultaneously.
- Flexibility to work on a shift basis, including approximately 2 weekends per month.
Our Client provides diverse career growth opportunities, including participation in international projects, professional training programs to enhance your skills, as well as:
- Competitive base salary + monthly performance bonuses.
- Annual attendance bonus
- Multisport & private medical care
- Relocation package for candidates moving from outside the Tricity area
- Friendly atmosphere and comfortable working conditions.
- Collaboration with a highly qualified, international team.
- Flexible schedule.
- Career growth and promotion opportunities.
Recruitment Process:
- Short phone call with our recruiter (overview of terms and conditions).
- Online language verification (German + English tests).
- Online interview in German.
- On-site interview with the Team Manager.
- Offer and onboarding.
