Defect Manager

📍 Location: Kraków, Poland (hybrid: 2 days in the office, 3 days remote)
📄 B2B Contract: 180 - 230 PLN / hour

We are looking for a proactive Defect Manager to join an international programme supporting the transition of a major banking business to a new technology platform. The initiative includes application re-installation within the new environment, data migration, and a comprehensive testing phase covering migration testing and User Acceptance Testing (UAT).

This role sits within the Test Management function and will play a key part in coordinating defect resolution across multiple teams, driving prioritization, and ensuring smooth delivery in a complex banking environment.

Key Responsibilities:

• Coordinate defect resolution activities across teams and ensure SLA adherence.
• Refine defect understanding, including criticality, urgency, and resolution path.
• Lead and facilitate defect meetings and track corrective actions.
• Organize defect correction work using burndown charts, workarounds, and prioritization based on severity and business impact.
• Work closely with Test Managers, business teams, and technical stakeholders to remove blockers.
• Promote best practices in defect management and support a strong banking functional culture.
• Challenge delays, escalation points, and defect prioritization where needed.
• Support effective communication across distributed, multicultural teams.

Requirements:

• Experience in Test Management or a similar role within a structured project environment.
• Solid understanding of defect management processes and testing methodology.
• Familiarity with SDLC and project methodologies such as Waterfall and Agile.
• Hands-on experience with Jira, including dashboards, filters, and test/defect tracking.
• Cross-domain consulting or business analysis experience.
• Strong understanding of banking functional areas.
• Ability to understand architecture, environments, and data models.
• Experience in investment banking or large programme environments is highly desirable.
• Excellent communication and stakeholder management skills.
• Strong analytical thinking, ownership, and ability to manage multiple priorities under pressure.
• English proficiency enabling work in international teams.

Nice to Have:

• Test management certification.
• Experience working in large-scale migration or transformation programmes.
• Background in defect governance, reporting, and escalation management.
• Familiarity with UAT and migration testing phases.

What We Offer:

• Long-term cooperation in a large international banking programme.
• Real impact on defect resolution and delivery quality.
• Work in a multicultural, distributed environment.
• Private medical care (LuxMed) and Multisport card.