Team Leader with Turkish
Location: Kraków
Office attendance: 2/3 days per week in the office
Contract of employment: full-time
Level: Junior/ Mid
Recruitment process: online
About your future employer:
Our Client is a global manufacturing company with a strong international presence across Europe, Asia, and America.
They offer diverse training and development opportunities, as well as the chance to grow your career through international projects and cross-departmental experiences.
Team Leader with Turkish
As an Team Leader, you will be responsible for leading and developing a team supporting end-to-end order management processes. You will play a key role in ensuring high-quality customer service, efficient order execution, and strong collaboration across supply chain functions. This position combines operational responsibilities with people management and continuous improvement initiatives.
Responsibilities:
- Lead, motivate, and develop a team of Order Management Specialists
- Oversee daily operations related to order processing, delivery coordination, and customer communication
- Ensure timely and accurate execution of customer orders
- Monitor team performance, set priorities, and support workload distribution
- Act as the main escalation point for complex customer or process-related issues
- Collaborate with Sales, Logistics, Customer Service, and other departments to ensure smooth operations
- Drive process improvements and support implementation of best practices within the team
- Support onboarding, training, and knowledge development of team members
- Monitor KPIs and ensure service levels are met
- Build and maintain strong relationships with key stakeholders and customers
Qualifications:
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University degree
- Previous experience in team leadership or mentoring role
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Minimum 3–5 years of experience in Order Management, Customer Service, Supply Chain, or a related area
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Previous experience in team leadership or mentoring role
- Fluency in English and Turkish (written and spoken)
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Strong organizational and problem-solving skills
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Ability to manage multiple priorities and work in a fast-paced environment
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Good knowledge of MS Excel and MS Office
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Experience with SAP or similar systems is a plus
- Strong stakeholder management skills
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Customer-focused mindset and strong communication skills
We offer:
- Comprehensive training to ensure success in your role
- Technical or managerial career path (everyone can develop their leadership skills)
- Be a part of a truly awesome team in a well - located office in Kraków
- Opportunity for professional development in an international environment and for increasing your abilities and skills in various areas
- Life insurance
- Private medical care
- Flexible working hours
- Great atmosphere and comfortable working conditions
- Stable job and cooperation with friendly and high qualified team
- Soft skills development
- Integration events
- International team and non-corporate work enviroment
Recruitment proces:
- Short interview with Antal Consultant
- Interview with HR
- Interview with HR & Hiring Manager
- Employment
